Rider uploads a pickup photo
For eligible deliveries, the rider records a photo after collecting the package and before starting the trip.
FastConfirm™ gives eligible customers a clear pickup-photo check before a rider continues with the delivery.
FastConfirm™ helps customers verify that the right package has been picked up. It creates a clear moment of confirmation between pickup and transit—without slowing down the delivery experience.
For eligible deliveries, the rider records a photo after collecting the package and before starting the trip.
The customer sees the pickup photo in the authenticated delivery experience and can confirm that it is the correct package.
A confirmed photo lets the rider continue. If the customer flags a mismatch, the rider is asked to provide another photo and the event is recorded.
When a review is pending, FastConfirm™ gives the customer time to respond. A reported mismatch is captured for support follow-up, helping Fast Fleets 360 maintain a traceable delivery record.
FastConfirm™ availability depends on the delivery type and its pickup-confirmation requirements.